Mahal kong mga kababayan,

It has come to my attention that there have been complaints regarding the delivery of the Embassy's frontline services. I am alarmed to learn of these incidents. From the very start of my term as Ambassador, I have consistently emphasized to our Embassy personnel that they should give courteous, polite, and customer-oriented service to the public, regardless of status. However, as some aspects of our frontline services remain wanting, I would like to institute effective and specific measures to improve the quality of our consular services.

Since 2014, the Embassy has put in place a Client Feedback Mechanism. This is an effective way for us to communicate directly with you, our public, to get your sense of what you want and the extent we are meeting your needs. I encourage everyone to accomplish and submit the client feedback forms in full - detailing your experience, satisfactory or not, and identifying the name of the Embassy personnel who served you. If you also wish, you may direct your more urgent concerns to my attention either by phone to 7937387 local 403 or email at concerns@philembassy-seoul.com. Rest assured, your grievances and concerns will be handled with utmost confidentiality.

Knowing fully well that our consular services constitute our face to the Filipino public, I wish to assure all of you that our efforts remain unrelenting so that we continuously improve and enhance the satisfaction of our constituents.

Thank you.

Raul S. Hernandez Ambassador of the Philippines to the Republic of Korea